FAQ

 

WHAT IS YOUR SHIPPING POLICY?

We currently offer shipping in the UK, Europe and the rest of the world via Royal Mail.

We also offer "Location Pick-Up" for persons playing in a Try Tag Rugby league in London, and selected other tournaments and events throughout the UK.

DOMESTIC

UK delivery is charged at a flat rate of £3.50 per order. We offer free shipping on orders over £35. 

DOMESTIC - Delivery time

Orders are dispatched same-day if placed before 1:30pm Monday-Friday (excluding bank holidays). Our same day dispatch is a guide to when your order is dispatched and is not guaranteed particularly during busy periods.

If an order is placed after 1:30pm it will be sent next-day Monday-Friday (excluding bank holidays).

Orders are sent by Royal Mail 1st Class delivery.

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INTERNATIONAL

International delivery is charged at rates dependant on your country and the number of items you order:

Europe
£4 per order, + £1.50 each additional product added to basket

World Zone 1
£6 per order, + £2.25 each additional product added to basket

World Zone 2
£6.50 per order, + £2.50 each additional product added to basket

INTERNATIONAL - Delivery time
All of our international services are sent via Royal Mail with 3-5 days (Europe), 5-7 days (World Zone 1 and 2) stated delivery time.

WHAT IS "LOCATION PICK-UP"?

Location Pick-Up enables you to order one or more items and have them delivered to one of Try Tag Rugby's Leagues or Events in London and selected other tournaments and events throughout the UK by one of our League Organisers. Just select the venue of choice (and day if applicable) from the drop-down menu at the checkout and your item will be delivered to that venue at the next available date. Please note, the cut-off for location pick up orders is 1:30pm on the day of the league, after this time we will aim to deliver on the same day, but we cannot guarantee delivery.

WHY DO YOU CHARGE FOR LOCATION PICK-UP ORDERS?

Even though we're not having to post the orders, we still have to pick, pack and transport the items to the venue. That's why there's a nominal fee attached to location pick up orders. 

 

WHAT IS YOUR RETURNS POLICY?

For details of our Returns Policy, click here.

 

ANY OTHER QUESTIONS?

If you have any questions, please contact us at shop@trytagrugby.com.