Returns Policy

 

RETURNS & REFUND POLICY

RETURNS

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with your proof of purchase. We will issue a full refund on receipt, excluding the original delivery charge. 

Please note:

  1. Goods will only be accepted for return if they are dispatched within 14 days of the date you received them, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty, and a full refund is made.

RETURNING YOUR PRODUCT/S TO US

To return your product, you should post your product to: Try Tag Rugby, Tag Rugby Shop, Southbank Technopark, 90 London Rd, London, SE1 6LN. With a note explaining your reason for return, along with your proof of postage. 

Alternatively if you play in the Try Tag Rugby league you can return your item to one of our venues near you, however this must be arranged in advance, please email shop@trytagrugby.com to arrange a return. 

EXCHANGES

If you'd like to exchange your item, for example if you've chosen the wrong size, please return the item to us using the details above. Providing your item is in stock, we will ship the new item out to you. If the item is out of stock, we will issue a full refund. 

SALE ITEMS

Sale items will be refunded at the cost at the time of purchase.